Privacy Policy for Cyber Guard In

Introduction

Cyber Guard In is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, and disclose information when you interact with our online platform, use our cybersecurity software, or engage with our services, including Endpoint Protection, Network Security, Threat Detection and Response, Security Consulting, Data Encryption, Vulnerability Management, Incident Response Planning, and Cloud Security. We operate in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where relevant for our global operations.

Information We Collect

We collect various types of information for different purposes to provide and improve our services to you.

• Personal Data: While using our services, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This may include, but is not limited to:
  • Email address
  • First name and last name
  • Phone number
  • Company name and job title
  • Billing address and payment information (processed by secure third-party payment processors)
  • Information provided in communications with our support or sales teams
• Usage Data: We may also collect information about how our services are accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
• Operational Data (for Cybersecurity Services): When you utilize our cybersecurity software and services, we collect operational data essential for the detection, analysis, and prevention of security threats. This may include:
  • Metadata about network traffic and endpoints (e.g., source/destination IP, port, protocol, file hash, process names)
  • System logs and event data from monitored devices
  • Information related to detected threats, vulnerabilities, and security incidents
  • Configuration data for our software running on your systems
  This data is primarily technical and is processed to ensure the security, integrity, and performance of your systems and networks. We strive to minimize the collection of personal data within this operational data where not strictly necessary for security purposes.

How We Use Your Information

Cyber Guard In uses the collected data for various purposes:

• To provide and maintain our cybersecurity services
• To notify you about changes to our services
• To allow you to participate in interactive features of our services when you choose to do so
• To provide customer support
• To gather analysis or valuable information so that we can improve our services
• To monitor the usage of our services
• To detect, prevent, and address technical issues or security threats
• To fulfill our contractual obligations with you, such as billing and account management
• To send you marketing and promotional communications about our products and services, where you have consented to receive them.

Legal Basis for Processing Personal Data Under GDPR

If you are from the European Economic Area (EEA), Cyber Guard In’s legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.

We may process your Personal Data because:

• We need to perform a contract with you
• You have given us permission to do so
• The processing is in our legitimate interests and it is not overridden by your rights
• To comply with the law

Disclosure of Data

We may disclose your personal information in the good faith belief that such action is necessary to:

• Comply with a legal obligation
• Protect and defend the rights or property of Cyber Guard In

• Prevent or investigate possible wrongdoing in connection with the service

• Protect the personal safety of users of the service or the public
• Protect against legal liability
• We may share data with trusted third-party service providers who assist us in operating our services, conducting our business, or serving our users (e.g., payment processors, CRM systems, cloud hosting providers). These third parties are obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.

Security of Data

The security of your data is paramount to us. We implement robust technical and organizational measures to protect your Personal Data from unauthorized access, use, disclosure, alteration, or destruction. Our security practices include encryption, access controls, regular security audits, and employee training. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.

Data Retention

Cyber Guard In will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for a specific period, such as tax records), resolve disputes, and enforce our legal agreements and policies.

Your Data Protection Rights Under GDPR

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Cyber Guard In aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The right to withdraw consent: You also have the right to withdraw your consent at any time where Cyber Guard In relied on your consent to process your personal information.

Please note that we may ask you to verify your identity before responding to such requests.

You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By mail: Cyber Guard In, 1210 N. LaSalle Street, Suite 800, Chicago, Illinois, 60610, USA